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Is Windstream Down… Or Is It Just You?

Is Windstream experiencing an outage or is it your own problem?

what to know

  • Windstream’s internet and TV services are dealing with massive outages, but sometimes the problem is on your side.
  • If the problem is on your side, these troubleshooting tips will help you fix your internet or TV issues to get back online.

How do I know if Windstream is closed?

If you think Windstream may fail for everyone, a quick check of the extensive failure information can help determine that.

Search #WindstreamDown on Twitter. Checking the timestamps of the tweets indicates that others like you are having problems with Windstream.you can also Try checking out their official twitter page information.

Use an external “health check” website, such as Downdetector, Downhunter, IsTheServiceDown, or Outage.Report. These sites provide coverage maps and other details to show exactly where problems are occurring on the Windstream network and which services (Internet or TV) are affected.

Is the service out?

Check out Windstream’s Facebook page. Unlikely, but if the disruption is big enough, the company could post information there. You can also message the company directly from this page.

What to do if you can’t connect to Windstream

If you think the problem has been resolved, there are a few troubleshooting steps you can take to get back online.

Confirm your account status with Windstream. Make sure your account is up to date and the service is not blocked for any reason.

Check for problems with your internet connection. Also, make sure you’re not overlooking obvious problems, such as:

  • Are all cables between devices properly connected?
  • Is the internet modem showing an error message?
  • Is your WiFi working fine?
  • Is there something that might be blocking the internet signal?
  • Is your home’s electricity supply normal?
  • Is there a power outage in your area?

If the problem is watching TV, do some TV/cable box troubleshooting. search:

  • Loose connection: Check the light to make sure the junction box is plugged in correctly, and make sure it’s actually turned on. Don’t forget to check the HDMI connection.
  • Remote control issue: Turn on the TV and set-top box manually, then use the remote to turn both off. You might just need to replace the battery to get things back to normal.
  • Input problem: Is the input set to TV? If not, press the INPUT button on the TV and scroll to the correct option for the TV.
  • Is the WiFi properly connected to your Smart TV?

If the problem is still not resolved, try resetting your cable box. If you’re still having trouble, check out this Mediacom troubleshooting page for more tips on cable boxes and tips on digital TV error messages.

If you have a cable modem, the problem might be with the connected phone. If all your other phones work except the one connected to the cable modem, try unplugging the power cord from the phone in question and reconnecting it. after:

  • Make sure all cables between the phone and the cable modem are connected.
  • Check that other electrical equipment is not interfering: Is the modem too close to a computer, monitor, appliance, or other appliance?
  • Try to reset your modem.

If you’ve tried all these steps and it still doesn’t work, please contact Windstream Customer Support. You can also live chat with them during the week.

Content

Is Windstream Down… Or Is It Just You?

Is Windstream is experiencing an outage or are you the problem?

What to Know
Windstream internet and TV services do experience large-scale outages but sometimes the problem is on your side of things.
If the problem is on your end, these troubleshooting tips will help you fix internet or TV issues to get you connected again.
How to Tell If Windstream Is Down

If you think Windstream might down for everyone, a quick check for widespread outage information can help you find out for sure.

Search Twitter for #WindstreamDown. Check tweet timestamps indicating other people are experiencing problems with Windstream like you are. You can also try checking their official Twitter page for information.

Use a third-party “status checker” website like Downdetector, Downhunter, IsTheServiceDown or Outage.Report. These sites provide coverage maps and other details to show you exactly where problems are occurring in Windstream’s network, as well as which services (internet or television) are impacted.

Is The ServiceDown 
Check the Windstream Facebook page. It’s not likely, but if the outage is large enough the company might post information there. You can also message the company directly from this page.

What to Do When You Can’t Get Connected to Windstream

If you think the problem is on your side, there are several troubleshooting steps you can take to get connected again.

Confirm your account status with Windstream. Be sure your account is current and services are not being blocked for some reason.

Check your internet connection problems. Plus, be sure you haven’t overlooked the obvious, such as:

Are all cables are connected correctly between devices?
Is the internet modem showing any error messages?
Is your Wi-Fi working properly?
Is anything potentially blocking internet signals?
Is your home electrical service working?
Is power out in your neighborhood?

Do a little TV/cable box troubleshooting if the problem is in viewing your TV shows. Look for:

Loose connections: Check indicator lights, confirm the cable box is plugged in properly, and confirm it’s truly turned on. Don’t forget to check the HDMI connection.
Remote control issues: Manually turn on the TV and cable box, then use the remote control to turn both off. You might need to just replace the batteries to get things back up and running.
Input issues: Is Input set to TV? Press the INPUT button on the TV and scroll to the correct option for your television set if it’s not.
Is Wi-Fi connected properly to your smart TV?

If the issue still isn’t resolved, try rebooting your cable box. If you’re still having trouble, check this Mediacom troubleshooting page for more cable box tips plus digital TV error message tips.

If you have a cable modem, the problem might lie with the phone connected to it. If all of your other phones are working except the one connected to the cable modem, try unplugging the problem phone’s power cord and plugging it back in. Then:

Confirm all cables are connected between the phone and the cable modem.
Verify that another electrical device isn’t interfering: Is the modem located too close to computers, monitors, appliances or other electrical devices?
Try resetting your modem.

If you’ve tried all these steps and things still aren’t working, contact Windstream customer service. You can also have a live chat with them on weekdays.

#Windstream

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